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Dokin SAS (“Dokin”, “we”, “our”) acting as data controller, is committed to protecting and respecting privacy for its customers ("Customer", "You") and each user ("User").
This notice (the “Privacy Policy”) is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via our website https://dokin.co/, or on the Google Workspace add-on and wep app located at https://app.dokin.co/, (the “Product”).
We need to collect, process, and store some Personal Data and Navigational Information in order to provide you with the ability to use the Product and subscribe to it, make online payments, and submit support and feature requests for our consideration.
We never sell Personal Data and we carry out all processing operations in strict compliance with applicable global privacy and data protection laws.
The Policy has a direct reference to the Terms of Use and applies to it. It also explains how Site visitors, Product users, and Customers can exercise their rights to know, obtain, access, erase, use, delete, or rectify their Personal Data that was of their own free will submitted to us.
When you subscribe to the Product, use the Product, leave support requests or perform an online payment, you give consent and fully agree to the Policy under which Dokin collects, processes, uses, stores, and discloses Personal Data. If you do not agree with the points stated in this Policy, you should not subscribe to any of the Product’s Subscription plans, use the Product, perform an online payment, submit support requests and product ideas, or perform other activities, which may result in supplying us with your Personal Data and Navigational Information.
When you register or subscribe to the Product, use the Product, leave support requests or make an online payment, Dokin may collect, process, and store the following data: your name, email, your bank card details, and your billing address.
We may automatically collect certain information from your use of the Product, such as usage data, preferences, or any other information concerning how you use the Product.
We may also gather from your device type, IP address, the browser you are using, OS (operating system), time of your visit, your online activity at the Site including the URL clickstream through the Site, the pages you visited, the time you spent viewing them, and the frequency of your visits. We gather this data automatically through commonly used data-gathering technologies, like cookies in order to understand how Customers, Users, and Site visitors browse the Site and use the Product. This data helps us manage the Site and the Product, analyze general online behavior and usage trends, and provide targeted advertisements.
When you browse the Site or use the Product, we may collect Personal Data and Navigational Information along with unique User IDs. In addition, we aggregate extra data that refers to the User’s flow, such as the start and the end of a web session, page views, purchases and checkout. We may associate this data with the information we store within the analytics software to Personal Data that you submitted to us. We do this to enhance our Product and Site content and user experience, as well as use this data to improve the Product functionality, our marketing communication, and analytics.
You install our Product using the sign-in authentication system. When you use sign-in authentication, we may receive access to your full name and email address. This data is stored by us in compliance with the Privacy Policy.
Depending on the sign-in authentication method you use, the sign-in authentication system may also let you know that by installing the Product you will be asked to allow the Product to perform different actions, and grant specific permissions. These permissions are solely used for the operation of the Product and are limited to the services offered. The Service will only request access to a specific scope when it is necessary for the proper functioning of the Product.
Under ‘Personal Data’ we understand any data that may allow us to identify you such as your first and last name, phone number, your email address, company name, your billing address, your IP address, as well as any other information that refers to you or your workplace (business). We also collect the User ID that is assigned to your browser, and the Customer ID that is associated with the use of the Product and your Dokin account.
'Navigational Information' refers to your use of the Product’s app and browser versions , browser type, IP address, referral source, OS (operating system), geographical location, length of visit and pages viewed, as well as the general Product usage statistics.
Dokin uses cookies and similar technologies. You can find out more by visiting our Cookie Policy.
When you integrate a new data source with our Product by creating a new connection, Dokin takes steps to collect and securely store the credentials required for both the source and destination accounts involved in the connection process.
These credentials include API Keys, OAuth tokens, and any other necessary authentication details to enable seamless data transmission to and from third-party systems via our Product. We encrypt this sensitive information within our infrastructure to protect its integrity and confidentiality, ensuring it is kept out of reach from the front-end environment.
Dokin does not retain the data transferred via your Connections. Instead, the data is directly written to your designated spreadsheets or documents, eliminating our need to store it and thus preventing any potential unintended backups.
However, to facilitate effective data management and enable efficient updating or refreshing of your data, we do store certain metadata related to your queries. This metadata consists of the tables you have chosen, field names, any filters applied, and sorting criteria, which helps maintain your data's privacy and security without hindering functionality.
Upon deleting a Connection through the Product's interface, Dokin ensures the prompt removal of the associated queries from our database. Similarly, revoking access to a Connector leads to its immediate removal from our database, along with the revocation of access on the third-party side, whenever applicable, through an available endpoint.
Dokin uses the data it collects only in compliance and according to this Privacy Policy. Therefore, Product users should carefully read this Privacy Policy and other agreements published before proceeding with subscribing to or using the Product.
Dokin does not, and will not, sell Personal Data.
We use the Personal Data we collect from our Product users to:
We use Navigational Information to operate and improve the Ste and the Product. We may also use Navigational Information alone or in combination with Personal Data to provide you with a personalized experience while using Dokin Product or navigating the Site.
When you subscribe to the Application, you shall be requested to share your bank card numbers and billing information. Please be aware that Dokin does not store any payment details of yours. You will be requested to enter your bank card numbers and billing details on the infrastructure of payment providers. The data transfers comply with the highest security standards and protocols, in particular SSL and TLS. Once your payment details are transferred, the payment providers process your billing data in accordance with their privacy policies and security guidelines. Dokin does not process your billing details upon transmission to the payment providers.
Dokin may employ other organizations and persons ("Agents”) to perform tasks or provide services to Product Users and may need to share your Personal Data or Navigational Information with them to provide information, Products, and services to you. These tasks and services may include marketing and support activities, analyzing different types of data, providing auditing, security, development, and testing, as well as advisory and legal services. In all the cases when Dokin shares your information with such Agents , we will request for the Agent to accept and strictly observe our Privacy Policy.
Dokin applies different security technologies, guidelines and procedures to ensure complete security, as well as full confidentiality of the Personal Data you provide. We also take measures to avoid unauthorized access to personal data and electronic communication systems.
Dokin applies an encrypted JSON Web Token mechanism to verify access to a Product account and identify a User, providing a secure environment for all authorized Users to use the Product.
For any questions that relate to the security of your Personal Data, please email us at privacy@dokin.
Your Personal Data will be archived after the following retention periods:
However, the financial data (e.g. payments, reimbursements, etc.) is stored for the duration required by applicable tax and accounting laws (for example, the accounting documents are stored for up to 10 years). We may archive some of your Personal Data for a period that will not exceed five (5) years in order to comply with our legal obligations and to manage potential disputes.
The Dokin Site includes links to third-party sites. These sites may offer certain services to end-users. Dokin does not take any responsibility for their content, services, administrators, practices and policies, and does not endorse them. Dokin also does not bear any responsibility for the privacy of information that you submit on these resources, since this Privacy Policy does not apply to them. We recommend you to familiarize with the Privacy Policy and other legal documents before submitting or sharing any Personal Data with them.
To perform our operations, we may transfer and access Personal Data from around the world, including the United States, the EU, and other countries. While transferring the data, we take the necessary measures to safeguard the activity in general, and the data subjects in particular to ensure an appropriate level of protection for their fundamental rights. The Privacy Policy shall apply even if Personal Data is transferred or accessed from other countries.
Dokin reserves the right to disclose personal data to public authorities in accordance with a legal liability to perform their duties, such as customs and tax authorities, financial investigation units, judicial administration and other parties if the EU or the Dokin's representative member state law allows to exercise such disclosure in the public interest, including protection of your and other people's safety.
Our Service may require access to specific permissions within your third-party accounts, notably when you create new connections to data sources, to function optimally. These permissions are strictly for operational use within the scope of our product's offerings. We ensure that access is only requested to the necessary extent required for the seamless functionality of our product.
The access level our Service obtains mirrors your own permissions within these third-party accounts. This means, for example, if you do not have permission to edit a specific document or dataset in any of these platforms, our Service will similarly be restricted from performing such actions.
We emphasize your ability to revoke our Service's permissions at any time. This can be done through the security settings of the respective third-party account, or by revoking the access directly within the Product interface, allowing you full control over the privacy and security of your data across platforms.
If you are our Product’s User or Customer, you have the following rights:
You may also opt-out from our marketing communication by pressing the 'unsubscribe' link, which is located at the bottom of our email, or sending your unsubscribe request at support@dokin.co. You cannot unsubscribe from our transactional emailing and other information which refers to your Dokin Product account.
Dokin uses third-party sub-processors that are authorized to process the Product user and customer data, and help us deliver the Product functionality, as well as the accompanying support services in full.
We reserve the right to review and make amendments to this Policy. When the changes are made, we will update the Privacy Policy and amend the 'Last modified' date, which is indicated in the top left corner of this Policy, to the day when the latest amendments were made.
If you have any questions about this Privacy Policy or if you have any requests relating to your Personal Data, you can contact us via email to our Data Protection Officer under privacy@dokin.co.